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Price Leader Guarantee :
Night Vision Optics is a leading US distributor of High Quality Optical Equipment. Our company is best known for exceptional customer support and our capacity to provide our clients with state of the art Night Vision and Daytime Optics at unbeatable prices. If you find any of our products listed at a lower price anywhere else, we guarantee to beat that price immediately. We are so confident in our ability to offer the lowest industry prices for our products, that we extend this guarantee to you unconditionally.
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Customer Satisfaction Guarantee :
One of our main guarantees to you, our customer, is our commitment to offer full customer satisfaction. If we in some way fail to meet your customer satisfaction needs, please let us know immediately so we can reflect the necessary changes.
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Shipping Policy (Domestic and International) :
- Domestic Shipping:
We ship all of our products via standard UPS ground delivery to 48 continental states. Email us your complete address for SH cost of Hawaii, Alaska & Porto Rico. Additional delivery options are available for an additional fee (per UPS shipping fee schedule) (link):
- UPS 3 Day Select (Guaranteed by End of Day -- 3 Days)
- UPS Second Day Air (Guaranteed by End of Day -- 2 Days)
- UPS Next Day Air Saver (Guaranteed by Next Day)
- UPS Next Day Air, and (Guaranteed by 10:30 A.M. -- Next Day)
- UPS Next Day Air Early AM (Guaranteed by 8:30 A.M. -- Next Day)
For more detailes please call or email our customer representatives. We are standing by to assist you.
- International Shipping:
International shipping is available. For more detailes please call or email our customer representatives. We are standing by to assist you. |
Payment/Privacy Policy :
We accept several forms of payment catering to your individual preferences. No matter which option you choose, however, our systems are safeguarded and continuously monitored by highly trained computer engineers to protect against fraudulent transactions.
- Credit Card Transactions: We accept Visa, MasterCard, and American Express. All transactions with a credit card are protected by highly encrypted software, securing your credit card number from unauthorized use.
- Personal Check and Money Orders: We accept personal checks and money orders. All orders paid with personal checks or money orders will be shipped immediately upon your check's receipt and approval.
- Please do not send cash
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Return Policy :
- All of our products are subject to terms of our return policy
- Products may be returned for exchange or the upgrade
- Product must be returned in original packaging within 10 days upon receipt for a refund
- Before returning your unit please call to get your RMA (Return Merchandise Authorization) number. Please note that we will not accept any pachages unless RMA is displayed on the outside of the box.
- All returned products are subject to a 15% restocking fee plus Shipping and Handling charges
- If you have any questions or specific concerns regarding our return policy contact our customer care representatives
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Damaged Items Policy :
- For all damaged items please refer to the manufacturer's warranty conditions included with your purchased item
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Cancellation of Orders:
- Please review your order carefully - once submitted orders may be processed at any time and can be shipped almost immediately after processing. If your credit card has been processed, you will be assessed a 10% cancellation fee.
Please note that if your order has already been processed and given to UPS, shipping charges may apply for any subsequent order change.
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Customer Service :
- As a price and service leader in the industry, our main objective is to uphold our customer satisfaction driven ideology to keep our clients completely satisfied in every aspect of their shopping experience. From the onset of our business development we realized the quintessential role of our customers to our mutual success. Our business exists due to you, our valued customers. Hence we developed a business plan emphasizing that relationship. We have developed a team of highly trained customer service representatives as well as product specialists who work together to surpass the industry norms of providing each of our customers with a unique, individually oriented service.
Give our customer service representatives a call or send an email and ask them about our state of the art products. We guarantee their full knowledge and ability to address your questions and concerns promptly.
On behalf of our entire organization we extend our unconditional gratitude for your business.
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| Staff of Night-Vision-Optics |
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We offer superb customer service from long-standing relationships with the manufacturers
we represent. Read our About US page to see why Night-Vision-Optics.com should be
your choice for buying.
With years of experience we know our products and are happy to assist you with straight
forward answers to your questions.
Night-Vision-Optics.COM is managed by DRB Enterprises
21657 Ocean Pines Dr.Land O Lakes, FL 34639 USA
Phone : 813-996-4894 or 1-800-992-1116 (free call)
Email: info@night-vision-optics.com
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